FAQ
Frequently Asked Questions
SHOW OFF is a luxury, aesthetics-inspired brand created for women who want comfort, quality, and confidence in every detail. Our pieces are designed with the exact fabrics, features, and silhouettes you see in our photos — no compromises.
Alongside clothing, we are also building a small skincare range, because it’s not just about feeling good in what you wear, but also looking after your skin so you feel confident bare-faced too.
Yes. Every design, seam, logo placement, and pocket detail is shown exactly as it appears in real life. We do not alter features in our marketing imagery.
Our signature blend is Polyester, Rayon, Spandex – chosen for its durability, stretch, breathability, and premium feel.
Most customers find our items fit true to size. A detailed size guide is available on each product page, and if you need a different size, we’re happy to arrange an exchange within our policy window.
Absolutely – same colour, same fabric, same finish. They’re intentionally designed as a perfect match for a polished look.
Orders are shipped as soon as stock arrives at our UK facility and passes our quality checks. For pre-orders, we share regular updates via email and Instagram so you’re kept in the loop.
Yes, we ship worldwide. Delivery times and shipping costs vary depending on your location and will be shown at checkout.
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link so you can follow your delivery.
SHOW OFF operates an exchange-only policy on unworn, unused items returned within our UK-compliant exchange window. Items must have all original tags attached and be in resellable condition.
Yes. Once your pre-order has been delivered, you can request an exchange within the standard timeframe, subject to stock availability.
We accept major debit and credit cards, PayPal, Shopify Payments, Klarna/Buy Now Pay Later (where available), and other secure payment options shown at checkout.
If your order has not yet been shipped, please email us as soon as possible at supportso@showoffstore.com and we’ll do our best to help.
We produce in small, carefully controlled batches to maintain quality. Pre-orders allow you to secure your favourite pieces before the collection officially goes live or restocks.
We’ll share updates via email, our Instagram page @so.luxe.collection, and the SHOW OFF waitlist so you’re always in the loop.
Marsh Cosmetics is a makeup brand we’ve chosen to feature on the SHOW OFF Store. While SHOW OFF focuses on clothing and skincare, Marsh specialises in high-quality makeup. Together, they complete the full “feel good, look good, SHOW OFF” experience – from outfit, to skin, to glam.
Marsh Cosmetics is a separate makeup brand that we proudly stock on our website. We’ve chosen it because the quality, finishes and shades align with the SHOW OFF aesthetic and standards.
Yes. You can add SHOW OFF clothing, skincare and Marsh Cosmetics makeup to the same basket and check out in one go. Your order will be processed together, and shipping options will be shown at checkout.
If you have any questions about Marsh Cosmetics products purchased through our site, you can email us at supportso@showoffstore.com. We’ll either support you directly or liaise with Marsh Cosmetics where needed.
For any questions about your order, sizing, products or Marsh Cosmetics, please email supportso@showoffstore.com or send us a DM on Instagram at @so.luxe.collection.