Terms of service

SO Terms of Service

Last Updated: [Insert Date]

Welcome to SO. These Terms of Service (“Terms”) govern your access to and use of our website (the “Site”) and the purchase of products from SO (“we”, “us”, “our”). By accessing the Site or making a purchase, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Site.

1. Company Information

SO is a UK-based brand.

Business trading name: SO
Registered in: United Kingdom
Email: [Insert Support Email]

2. Use of Our Website

You agree to use this Site only for lawful purposes. You must not:

  • Interfere with or disrupt the Site.
  • Attempt to access areas of the Site not intended for public use.
  • Use the Site for fraudulent or misleading purposes.
  • Copy, reproduce or distribute any content without our permission.

We may suspend or terminate your access if you violate these Terms.

3. Product Information & Availability

We aim to display our products, colours and materials as accurately as possible. However:

  • Colours may vary due to screen settings.
  • Product availability is not guaranteed.
  • We may change or discontinue products at any time.

All descriptions and prices are subject to change without notice.

4. Orders & Payment

By placing an order, you confirm that:

  • You are legally capable of entering into a binding contract.
  • The information you provide is accurate and complete.

We reserve the right to:

  • Refuse any order.
  • Cancel an order if pricing or stock errors occur.
  • Limit quantities per customer.

All prices include applicable taxes unless stated otherwise. Payments are processed securely via Shopify’s authorised payment processors.

5. Shipping

Shipping times are estimates only and may vary. We are not liable for delays caused by:

  • Customs clearance.
  • Couriers or postal services.
  • Incorrect delivery information provided by you.
  • Weather or other unforeseen disruptions.

Risk passes to you once the order is delivered to the address provided at checkout.

6. Returns & Exchanges

Our Returns & Exchange Policy forms part of these Terms.

We offer exchanges only, not refunds, unless required by law. Please refer to our Returns & Exchange Policy for full details.

7. Pre-Orders

When purchasing a pre-order item:

  • The estimated dispatch date is an estimate only and may change.
  • Delays may occur due to manufacturing or shipment issues.
  • Pre-orders are final sale unless faulty or misdescribed.
  • Payment is taken immediately to secure your item.

8. Pricing Errors

If a product is listed at an incorrect price, we may cancel the order, notify you and refund any amounts paid. We are not obligated to fulfil orders placed at incorrect prices.

9. Intellectual Property

All content on this Site, including images, logos, product designs, graphics and text, is the property of SO and is protected by UK and international intellectual property laws.

You may not:

  • Use our content for commercial purposes.
  • Copy or reproduce our designs.
  • Use our brand name or trademarks without written permission.

10. User Accounts

If the Site allows account creation:

  • You must keep your login details secure.
  • You are responsible for all activity under your account.
  • We may suspend or delete accounts at our discretion.

11. Limitation of Liability

To the fullest extent permitted by law, SO is not liable for:

  • Indirect, incidental or consequential losses.
  • Loss of profits, data or business opportunities.
  • Delays, errors or interruptions in the operation of the Site.
  • Damage caused by misuse or incorrect use of our products.

Our total liability in respect of any claim arising out of or in connection with your purchase shall not exceed the price paid for your order.

Nothing in these Terms limits or excludes your statutory rights as a UK consumer.

12. Faulty or Misdescribed Goods

If a product is faulty or misdescribed:

  • You must notify us within 48 hours of delivery.
  • We may request photo or video evidence of the issue.
  • If verified, we will replace the item or issue store credit in line with your legal rights.

We do not cover faults caused by wear, accidental damage, incorrect washing or misuse.

13. Prohibited Conduct

You must not:

  • Harass or abuse staff or other customers.
  • Abuse return or exchange processes.
  • Submit false claims or fraudulent chargebacks.
  • Attempt to resell our products commercially without permission.

We reserve the right to refuse service and block future orders if misuse is identified.

14. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy, which complies with UK GDPR.

By using our Site, you consent to the processing of your personal data as outlined in our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the Site following any changes indicates your acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [Insert Support Email]